Important: This Privacy Policy applies to all users of the ku9site website and mobile app. By registering with or using ku9site's services, you are deemed to have accepted this policy. For any queries, contact support@ku9site.net.
1What Information We Collect
Ku9site collects various types of information from users — directly during registration, through your use of our services, and automatically from your device and browser. A full breakdown by category is provided below:
Identity & Contact Information
Full name, date of birth, mobile number, email address, and current and permanent address — collected directly at the point of registration.
Identity Information
National ID (NID), passport, or birth certificate — collected during KYC verification.
Financial Information
Mobile banking numbers (bKash/Nagad/Rocket), transaction history, and records of deposits and withdrawals.
Usage & Behavioral Data
Betting history, game preferences, login times, page visit records, and click patterns.
Technical Information
IP address, browser type, operating system, device information, and cookie data.
Contact Information
Conversations with the support team, email content, and complaint records — used to improve the service.
Please Note: ku9site never collects or stores full credit or debit card numbers. For mobile payments, only the mobile number is verified.
2How Collected Data Is Used
Ku9site uses your data only for legitimate, necessary purposes — never for unrelated or disproportionate ends. The primary purposes are outlined below:
1
Account Management & Verification
Personal data is used to complete the registration process, verify identity, and maintain account security.
2
Payment Processing
Financial data is used to process deposit and withdrawal transactions and to detect suspicious financial activity.
3
Service Improvement
User behavior and preferences are analyzed to improve the platform experience, game coverage, and features.
4
Personalized Communication
Your email address and mobile number are used to send you relevant offers, bonus notifications, and important account-related messages.
5
Legal Compliance
Data is used to comply with licensing authority requirements and anti-money laundering (AML) regulations.
6
Ensuring Responsible Gaming
User gaming patterns are monitored to identify potential signs of problem gambling and to provide timely support.
3Who Your Data Is Shared With
Ku9site never sells user personal data or shares it with third parties for advertising purposes. However, limited data sharing may occur in certain specific circumstances:
- Payment Providers: Only the information required to verify transactions is shared with payment gateways such as bKash, Nagad, and Rocket.
- Game Software Providers: Minimal game-related data may be shared with Live Casino or slots game providers.
- Legal Authorities: ku9site may be required to disclose information in response to a court order, a licensing authority investigation, or other legal obligations.
- Fraud Prevention: Information may be shared with regulatory bodies in connection with investigations into money laundering or suspicious transactions.
- Technology Partners: Cloud storage or security service providers may access limited data under strict confidentiality agreements.
To be clear: ku9site never shares your data with any advertising network or data broker. Data use is strictly limited to the purposes stated above.
4How Your Data Is Protected
Ku9site applies industry-leading technology to protect user data. Our security measures operate on both technical and organisational levels.
SSL/TLS Encryption
All data passing through the site and app is protected with 256-bit SSL encryption — bank-level security.
Two-Factor Authentication (2FA)
Enabling two-factor authentication on your account adds an extra layer of protection to the login process.
Secure Server
The servers used to store data are located in data centers secured at both physical and virtual levels.
Regular Security Audits
Independent security experts regularly audit ku9site's systems and identify potential vulnerabilities.
Limited Access Policy
Company staff may only access user data when specifically required and authorized for their role.
Regular Backups
Regular encrypted backups are maintained to prevent the risk of data loss.
That said, no digital system is 100% risk-free. Users also have a responsibility to keep their accounts secure — use a strong password and never share your login details with anyone.
5Cookie Policy
Ku9site uses cookies on its website and app. Cookies are small text files stored in your browser or device that help the website function properly.
Essential Cookies
Essential for login sessions and account security
Performance Cookies
Remembers language and preference settings
Analytics Cookies
Helps understand usage patterns to improve our services
Marketing Cookies
Helps surface relevant offers for you
You can disable cookies through your browser settings, though turning off essential cookies may affect the functionality of certain ku9site features. A cookie consent notice will appear on your first visit to the site.
6Your Data Rights
Ku9site believes users own their personal data. The following rights are available for you to exercise:
Right to Access Your Data
To view the data ku9site holds about you, submit a request to our support team — a response is typically provided within 7 business days.
Right to Rectification
If any of your account details are incorrect, you can request a correction. Some information may need to be updated by providing a valid identity document.
Right to Erasure
You may request that your data be deleted when closing your account — however, certain information may be retained for a specified period as required by law.
Right to Object to Processing
You may object to the use of your data for marketing purposes and opt out of promotional communications at any time.
Right to Data Portability
You may request a copy of the data held about you in a portable format.
Right to Restrict Processing
In certain circumstances, you have the right to request that the processing of your data be restricted.
To exercise any of these rights, email us at support@ku9site.net or reach out via live chat. Some requests may require identity verification.
7Mobile App & Device Information
Some additional information may be collected while using the ku9site app. This data is necessary for the app's functionality and security:
- Device Identification: Device ID and model information — used for security verification when logging in from multiple devices.
- Location Data: Location permission may be requested when installing the app — this is optional and is used only to show you relevant offers.
- Push Notifications: Device tokens are used to send notifications — these can be disabled at any time from the app settings.
- App Crash Reports: Automated crash reports may be collected to help identify and resolve app issues quickly — these contain no personal information.
Your Controls: You can review and change ku9site app permissions (location, notifications, etc.) at any time from your phone's settings.
8How Long Your Data Is Retained
Ku9site does not retain user data beyond what is necessary. Retention periods vary depending on the type of data and the purpose for which it was collected:
Active Account Data
For as long as the account remains active
Financial Transaction Records
Up to 7 years as required by law
KYC Documents
Up to 5 years after account closure
Support Conversations
Up to 3 years (for service quality control)
Cookies & Browsing Data
30 days to 2 years (depending on cookie type)
After account closure, ku9site deletes or anonymizes unnecessary data within the designated timeframe. However, certain data may be retained longer for legal, regulatory, or dispute resolution purposes.
9Protection of Minors
Ku9site strictly does not serve anyone under 18 and never knowingly collects data from minors. Age is verified during registration and confirmed again through the KYC process.
If a minor is found to have created an account, that account is immediately closed and all associated data is deleted. If a parent or guardian suspects their child is using ku9site, please contact support@ku9site.net without delay.
10Privacy Policy Updates
Ku9site may update this Privacy Policy from time to time. Where changes are significant, users will be notified in advance by email or app notification.
Continued use of ku9site after any changes to this policy will be considered acceptance of the updated Privacy Policy. The date of the latest update is always displayed at the top of this page.
Please Note: Make it a habit to review this Privacy Policy from time to time. The update date at the top of the page will tell you when changes were last made.
11Contact & Complaints
For any questions, complaints, or requests to exercise your data rights, please contact us through the following:
Email
support@ku9site.net
Live Chat
Bottom-right corner of the site, 24/7
WhatsApp Support
Active 24/7
Privacy-related complaints are typically responded to within 5 business days. Complex matters may take longer, but every complaint is taken seriously.
A Few More Words on the Privacy Policy
It is perfectly reasonable and sensible to be aware of where your personal data goes on online platforms. ku9site respects that awareness, which is why this Privacy Policy has been written in as plain and straightforward language as possible — so reading it does not feel like a chore.
One thing should be made absolutely clear — ku9site never sells your data. Some platforms in this industry profit by selling user behaviour data to advertisers. ku9site operates on an entirely different model: the belief that sustainable business is built on service quality and user trust — that is the philosophy ku9site stands by.
KYC — the identity verification process — can feel like a hassle, but it's there to protect you. If someone tries to open an account using your name or personal details, KYC stops them. And when you withdraw, the verification ensures no one else can access your funds — it's a critical layer of security.
Cookies are also something many people misunderstand. ku9site's cookies are not used to track you for advertising — they are used to keep your login session active, remember your language preferences, and analyze site performance. Cookies other than essential ones can be managed through your browser settings.
Granting location permission in the mobile app is optional. It is only used to show you relevant offers nearby. Declining it will not affect any core app features.
Finally — if you ever feel that ku9site is not handling your data properly, or if you notice any inconsistency, contact our support team straight away. We take every privacy-related complaint seriously and act on it promptly.
